Frequently Asked Questions
What materials are used in PEACORA jewelry?
We at PEACORA, use expensive high-quality materials such as s925 sterling silver, Platinum, Titanium, Aluminum, and 14k PVD Real Gold Plated, precious Coraenchanting gemstones, and diamonds in our jewelry. We believe that the value of our jewelry is reflected not only in its exquisite design but also in the expensive materials that used to create it.
What is s925 sterling silver?
S925 sterling silver is an expensive premium grade of silver that is both durable and lustrous. It is made up of 92.5% pure silver and 7.5% other expensive metals, such as copper, to improve its strength and durability. Despite its expense, PEACORA uses this high-quality material in their jewelry to ensure their customers receive only the best.
What is platinum?
Platinum stands as the priciest option among metals, because of its rarity and remarkable strength. It is incredibly durable and long-lasting even more than gold and silver. With its natural white color, platinum doesn't require rhodium plating like white gold. It is hypoallergenic, making it perfect for those with sensitive skin. Platinum is a luxurious and long-lasting choice, ideal for customers seeking first-class jewelry. At PEACORA, we utilize platinum metal to provide our customers with top quality and durability.
What is Titanium?
Titanium is an affordable alternative to precious metals like gold and silver and is frequently used in jewelry. Its primary benefits include exceptional durability, lightweight, and hypoallergenic properties. Moreover, its resistance to tarnish ensures it remains attractive over time, making it a popular option for everyday wear among a wide range of customers.
What is Aluminum?
Aluminum is another widely used metal in the jewelry industry due to its versatile characteristics and affordability. It is widely regarded for its lightweight, hypoallergenic qualities, and tarnish resistance. Furthermore, it offers design versatility as it can be easily textured or colored. Aluminum jewelry, is often the go-to choice for budget-conscious and those preferring lightweight options.
What is 14k PVD Real Gold Plating?
14k PVD Real Gold Plating is a process that involves applying a layer of real gold onto a base metal, such as sterling silver, using a technique called Physical Vapor Deposition (PVD). This process creates a long-lasting, high-quality finish that is resistant to tarnishing.
How are gemstones and diamonds selected for PEACORA jewelry?
PEACORA's team of experts carefully examines each gemstone and diamond to ensure that it meets their stringent quality standards. They select only the most exquisite gems and diamonds for their jewelry.
What is PEACORA's commitment to quality?
PEACORA is committed to using only the highest quality materials in their jewelry to ensure that they meet their standards of excellence. They do not compromise on quality and prioritize the customer's experience above all else.
Why does PEACORA prioritize quality in its products?
PEACORA understands the emotional value that fine jewelry holds for its customers, which is why they prioritize quality in its products. They want their customers to have a delightful experience when they wear their jewelry.
Does PEACORA compromise on quality to keep prices reasonable?
No, PEACORA does not compromise on quality to keep prices reasonable. They are committed to using only the finest materials in their jewelry and do not cut corners to lower prices.
How long does PEACORA's jewelry last?
With proper care, PEACORA jewelry can last for many years.
Is PEACORA jewelry hypoallergenic?
Yes, PEACORA jewelry is hypoallergenic and safe for sensitive skin.
Can I wear PEACORA jewelry in the shower or while swimming?
While it is generally safe to wear our jewelry in water. It is recommended to avoid prolonged exposure to water or harsh chemicals.
How do I clean my PEACORA jewelry?
To clean our jewelry, gently wipe with a soft cloth or use a jewelry cleaning solution.
How do I determine my ring size for PEACORA jewelry?
PEACORA offers a ring sizing guide on its website to help determine your size.
Can I wear PEACORA jewelry every day?
Yes, you can wear PEACORA jewelry every day. However, it is recommended to remove jewelry before engaging in activities that may damage or scratch it, such as intense sports and work-out.
How do I care for my PEACORA jewelry to ensure its longevity?
To care for your PEACORA jewelry, store it in a dry, cool place when not in use and avoid exposing it to harsh chemicals or extreme temperatures. To clean it, wipe it gently with a soft cloth or use a jewelry cleaning solution.
How do I know if my PEACORA product is authentic?
All PEACORA products are made with high-quality materials and are backed by a one-year warranty. To ensure authenticity, it is recommended to purchase PEACORA products directly from their website.
What happens if my PEACORA product arrives damaged or defective?
We apologize for any inconvenience caused. If your PEACORA product arrives damaged or defective, please contact our customer service immediately to initiate an exchange or return. PEACORA will cover the shipping costs for any damaged or defective products.
Can I return a PEACORA product if it gets damaged after I have used it?
Unfortunately, we cannot accept returns or exchanges for items that have been used or damaged after delivery. However, if the item is still under warranty, please contact our customer service team and we will assist you in resolving the issue.
How long does it take for PEACORA to process a return or exchange for a damaged product?
Once we receive the photos of the damaged product and confirm the issue, we will process your return or exchange within 7-10 business days. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank or credit card issuer.
What is the return policy for PEACORA jewelry?
PEACORA accepts returns within 1 year of purchase, as long as the product is in its original condition. For more details kindly check the Refund and Return Section.
Can I exchange a PEACORA product for a different item?
Can I exchange a PEACORA product for a different item?
How can I track my PEACORA order?
Once your PEACORA order has shipped, you will receive a tracking number via email. You can track your order easily through a tracking number.
Does PEACORA offer free shipping?
Yes, we offer free shipping within the United States.
Does PEACORA offer international shipping?
Yes, PEACORA offers international shipping to selected countries. Shipping rates and delivery times may vary depending on the destination.
Can I cancel my PEACORA order?
Yes, we allow order cancellations as long as the order has not yet shipped.
How long does it take to process a PEACORA order?
PEACORA typically processes orders within 1-3 business days.
What forms of payment does PEACORA accept?
PEACORA accepts all major credit cards, as well as PayPal.
Does PEACORA offer discounts or promotions?
At PEACORA, we understand the importance of providing our customers with the best deals and promotions possible. We offer different types of discounts like % off, $ off, or buy one get one free through our official website and social media channels on special events such as Valentine's Day, Mother's Day, Father's Day, Christmas, Black Friday, Cyber Monday, and many more! Keep an eye out for our exclusive deals and promotions and don't miss the chance to get your favorite PEACORA products at discounted prices.
How do I stay updated about the latest deals and promotions on the PEACORA website?
We recommend you check our website regularly for any new offers and follow us on Instagram and Tiktok ( @PEACORA ) to stay in the loop on our promotions and be among the first to know about our new products.
Can I use multiple promo codes on a single order?
No, only one promo code can be used per order.
How long are the discount and promotional offers valid?
At PEACORA, we offer discounts and promotional offers for a limited time and on special occasions. The duration of these offers may vary depending on the nature of the promotion.
Can I buy one item and get the second one free on all products?
No, the 'Buy One Get One Free' offer is available only on selected products. Please check the product details to know if the offer is available on the product you're interested in.
How do I avail the 'Buy One Get One Free' offer?
To avail of this offer, simply add the qualifying products to your cart, and the discount will be applied automatically at checkout.
Does PEACORA have a physical store location?
PEACORA does not have a physical store location at this time.
How can I contact PEACORA customer service if I have additional questions or concerns?
To contact PEACORA customer service, you can email us at care@peacora.com or use the contact form on our website.
How does PEACORA's 3D image feature enhance the online shopping experience for customers looking to purchase jewelry?
Our aim is to provide our customers with the best possible online shopping experience by adding 3D images of our products. With 3D images, you can get a better understanding of the item details, fine craftsmanship, and quality of each piece of jewelry. You can rotate and zoom in on the item to get a better view of its design, color, and texture. This will help you make an informed decision about your purchase, ensuring that you get exactly what you want. We believe that our 3D images will give you a more realistic idea of what the jewelry looks like in person. We want to enhance your overall shopping experience with PEACORA and make it easier for you to choose the perfect piece of jewelry for yourself or your loved ones.
Is there a limit to the number of PEACORA points I can earn?
No, there is no limit to the number of PEACORA points you can earn. The more you shop, the more points you'll earn!
How do I check my PEACORA points balance?
You can check your PEACORA point balance by logging in to your account and going to the 'Rewards' section.
Do PEACORA points expire?
Yes, PEACORA points expire 15 months from the date they were earned.
Can I use my PEACORA points along with other discount codes?
No, PEACORA points cannot be used in conjunction with other discount codes. You can choose to either use your PEACORA points or apply a discount code to your order, but not both.
Can I transfer my PEACORA points to another account?
No, PEACORA points are non-transferable and can only be used by the account holder who earned them.